Terms & Conditions

Please read the following terms and conditions. By booking a class, you are agreeing to these terms and conditions.

We reserve the right to update these terms and conditions at any time.

To book a class, you must provide us with personal information. We will collect store and process your information in line with current data regulations which are reflected in our Data protection policy.

Booking

The cost of the session is agreed and payable at the time of booking. No places are guaranteed until payment is received. Current sessions are offered an exclusive priority booking period where they can book a future term/session in advance of the public. After this period places are open to all and offered on a first come first served basis.

Cancelation

All sessions are non-refundable or transferable. We are unable to process refunds or roll sessions over if you do not attend a session. Depending on availability, you may be able to join a class during that week this is completely at the discretion of the class leader.

In the unlikely event of any last-minute changes or if session needs to be cancelled by Creative Kitchen, we will notify you with as much notice as possible and do our best to provide a suitable alternative/a credit will be added to your account to book a further session.

Creative Kitchen reserve the right to cancel any session where insufficient children are booked onto your session. In this situation, you will be offered either an alternative class, an online class to attend or a refund.

If we need to cancel sessions for any reason outside of the control of Creative Kitchen including that of a force Majeure, including but not limited to the following situations extreme weather conditions, earthquakes, strikes or terrorist activity. Creative Kitchen shall have the right to terminate sessions and events immediately by giving notice to the customer. Creative Kitchen reserves the right to provide online sessions in such situations.

COVID cancellation policy: Should we need to cancel your booking for any reason arising from the covid 19 pandemic e.g., testing positive for covid, required to isolate or lock down restrictions etc. We will reschedule your sessions for another future date. Unfortunately, no refunds will be made on any bookings due to covid 19.

Health and safety

Safety of all our families is paramount. We want everyone who attends our sessions to enjoy the cooking fun in a safe and secure environment. Please don’t come along to a session if you or your child is unwell.

All children remain your responsibility while at Creative Kitchen sessions, we ask all children to be closely supervised throughout and that you enjoy our activities together.

All our staff hold an up to date enhanced disclose, are first aid and allergy awareness trained.

Creative Kitchen will provide a short briefing at the beginning of the session to demonstrate how utensils can be used in a safe way. However, personal loss, injury, damage, neglect, or involvement to or by you and any other attendee will not be the liability of Creative Kitchen.

Our sessions are hands on, and all participants are expected to be aware and act appropriately.

Parents/guardians are encouraged to assist younger children when needed. Parents and carers are responsible for the safety of their children throughout the sessions and whilst arriving and leaving the premises. 

Special dietary requirements

We want everyone to have the opportunity to participate in our creative cooking classes. We do cater for special dietary requirements. All staff are allergy awareness trained however we are not and do not profess to be medical experts, therefore we will ask parents or guardians to carefully consider their child’s conditions before agreeing to their involvement in a class. If a child has any allergies or special dietary requirement you must notify us at the time of booking so we can prepare food accordingly. When booking please do give as much information as possible. If we do not receive a notification of specific food allergies or dietary requirements before the session, we cannot guarantee foods to be suitable and therefore anyone with an allergy may need to be excluded for safety reasons.

Expected behaviour.

Our sessions should be enjoyable for all. All children and families are expected to behaviour in a civilised manner. If your child is harming another member of the group or being disruptive to the running of the session, we kindly ask that you remove the child until the said behaviour has stopped. Creative Kitchen reserves the right to ask anyone not behaving as expected to leave the session.

We do allow younger and older siblings to join us. We ask those not booked on to the sessions do not participate in activities. Accompanying siblings are your responsibility and must be closely supervised at all times.

We want our sessions to be an enjoyable time for both children and adults but we kindly request that chatting between adults is kept to a minimum when the workshop leader is teaching.

Photography

Photos and videos of our sessions are often used to celebrate achievements and for promotional purposes. By providing media consent you are giving permission for Creative Kitchen to take and use photos and videos for use in printed and electronic publications (Flyer, prospectus etc.),

Creative Kitchen social media pages and Creative Kitchen website.

You are welcome to take photos of your own child during the sessions but must not take photos of other children without prior consent.

Feedback and complaints

We welcome and value feedback from your little chefs and their families. If you have a query, concern or if for any reason you are unhappy with our service please speak to the workshop leader, or contact us at info@creative-kitchen.co.uk who will try to quickly resolve the matter to your satisfaction.

Copyright

All material delivered in our sessions is owned by Creative Kitchen. We respectively ask that content is not copied, downloaded, reproduced, distributed, or transferred in any form without written consent from Creative Kitchen.